Refund Policy
This Refund Policy explains how cancellations, returns, and refunds work for orders placed with Khakryoniephrele, Västerlånggatan 16, 111 29 Stockholm, Sweden.
Consumer rights
If you are a consumer in the EU or EEA, you generally have a fourteen-day right of withdrawal for distance contracts, subject to exceptions for sealed goods that are unsuitable for return on health or hygiene grounds once unsealed.
Food supplements
Vigoranex is supplied in sealed packaging. After the seal is broken, withdrawal may no longer apply if hygiene regulations preclude resale. Inspect parcels upon delivery and contact us before opening if there is damage.
Defective or incorrect items
If you received the wrong product or a damaged shipment, email us with photographic evidence within seven days of delivery. We will arrange replacement or refund where verified.
How to request a refund
Send a clear request to infocenter@khakryoniephrele.world including order reference, name, and reason. We respond within five business days where practicable.
Processing timeline
Approved refunds are initiated to the original payment method within fourteen days of receipt of returned goods or approval when return is not required, unless a longer period is justified by payment provider rules.
Return shipping
Unless goods are defective, you may bear return shipping costs as permitted by applicable law. We publish any prepaid label policy on your order confirmation if offered.
Purposes of processing requests
We use your contact and order data to verify eligibility, prevent fraud, and comply with accounting rules.
Retention
Records of refunds may be kept for up to seven years where tax law requires.
Security
We verify identity markers linked to your order before issuing payments to reduce fraud risk.
Your rights
Privacy rights are described in our Privacy Policy. Nothing here limits mandatory consumer protections.
Contact
Khakryoniephrele, Västerlånggatan 16, 111 29 Stockholm, Sweden. Email: infocenter@khakryoniephrele.world.